Privacy Policy
Last updated: August 21, 2026
Koee is operated by ALPHRIZE LABS PTY LTD (“we”, “us”). This policy explains what information Koee processes, why we process it, and the choices available to you. We do not sell personal information or use it for advertising.
1. Information we process
- Account and profile. Your email address, sign-in provider identifiers, display name, public handle, avatar, cover image, and profile details you choose to provide.
- Messages and media. Messages, photos, files, and other content needed to deliver and synchronize conversations.
- Moments. Text and media you publish to your contacts.
- Device and diagnostics. Installation identifiers, app/device/OS information, sign-in time, IP-derived region, push tokens, and crash or error reports. Diagnostic reports do not intentionally include message content.
- Calls. Signaling and media required for voice and video calls. We do not record calls.
- AI-assisted features. Content you intentionally submit to an official AI-assisted feature may be sent to our AI service providers to produce the requested result.
- Product usage. Bounded events about app launches and interactions with conversations, messages, calls, Moments, Plaza, Kits, official Bots, and support tickets. These events use closed categories and exclude message content, media, names, handles, search terms, amounts, prompts, and precise event times. A keyed pseudonymous daily identifier is used briefly to count daily active accounts and is not stored with an action or event.
2. How we use information
We use information to provide messaging, Moments, calls, notifications, account security, abuse prevention, support, diagnostics, features you explicitly request, and aggregate measurement used to improve and maintain the product.
3. Service providers
We use Cloudflare for hosting, storage, and real-time infrastructure; Apple for push delivery and sign-in; Mailgun for transactional email; Sentry for diagnostics; and OpenRouter and selected model providers for AI-assisted features. Each provider receives only the information needed for its role.
4. Retention
Chat delivery data, chat media, and Moments may be retained on Koee servers for up to three years to support synchronization and product workflows. Product-usage events are immediately reduced to identity-free daily aggregates retained for up to 180 days. Short-lived keyed or opaque pseudonymous records support counting, batching, abuse limits, and retry safety: daily uniqueness and account/device session-window keys remain for up to 48 hours, account rate-limit keys for up to one hour, and retry or operation deduplication keys for up to 31 days. These records contain no event content or raw account or device identifier. Your local history remains on your device until you delete it or uninstall Koee. Profile and account security information is retained while your account exists, subject to legal and anti-abuse requirements.
5. Your choices
- View and correct your profile in Koee.
- Manage notification permissions in your device settings.
- Block users and report content.
- Delete your account in Koee or through our Delete Account page.
6. Account deletion
Deleting your account removes your personal profile, sign-in bindings, active sessions, push tokens, avatar, cover, and your own Moments. Shared conversation records already delivered to other participants, and records necessary to preserve shared spaces, may remain under a generic deleted-user identity. Server-side content expires under the retention rules above.
7. Security and international processing
Network traffic uses HTTPS/TLS, and access to backend systems is restricted. Our infrastructure is global, so information may be processed outside your country with appropriate safeguards.
8. Children
Koee is not directed to anyone under 18, or the higher minimum age required in their region.
9. Changes and contact
We may update this policy and will revise the date above for material changes. Questions can be sent to support@koee.app.